Archived Story

Progress 2011: License Queens

Published 3:00pm Monday, March 14, 2011

5 employees staff the Freeborn County License Center: three full-time and two part-time employees. The office is fully staffed with six employees.

31,349 motor-vehicle transactions, 8,474 driver’s license applications and 2,294 DNR transactions were processed through the Freeborn County License Center between Jan. 1 and Dec. 31, 2010

31,190 motor-vehicle transactions, 8,391 driver’s license applications and 1,934 DNR transactions were processed through the Freeborn County License Center between Jan. 1 and Dec. 31, 2009

From left: Roxy Mallon, Jean Epland, Susan Wagner and Marilyn Sasser.-- Michelle Haacke/Albert Lea Tribune

4 services within the motor-vehicle category offered: tab/registration renewal for car, truck and trailer plates and duplicate registrations/plates; special plate applications for personalized, military, collegiate, DNR, victims of impaired drivers and collector’s plates; titles and disability permits

3 major categories of services offered: motor vehicle; driver’s license, permits and identification cards; and Department of Natural Resources

$227,240 in revenues were collected and retained in Freeborn County in 2010 by the Freeborn County License Center, as follows: $175,491 in motor-vehicle fees, $41,975 in driver’s license fees and $9,774 in DNR fees

31,373 in revenues were collected and retained in Freeborn County in 2010 by the Freeborn County License Center, as follows: $175,491 in motor-vehicle fees, $41,975 in driver’s license fees and $9,774 in DNR fees

$5,982,732 in revenues were collected for the state in 2010 by the Freeborn County License Center, as follows: $5,744,225 in motor-vehicle fees, $146,057 in driver’s license fees and $92,450 in DNR fees

Hero: Roxy Mallon
Secret identity: office support specialist
Base of operations: Freeborn County License Center, Albert Lea
Superpowers: loves people
Kryptonite: typing
Affiliations: husband, Duane, two children and four grandchildren
Origin: Mallon has worked at the license center for 3 1/2 years and said this is the best part-time job she’s ever had.

Hero: Jean Epland
Secret identity: office support specialist
Base of operations: Freeborn County License Center, Albert Lea
Superpowers: mingling with customers and customer contact
Kryptonite: keeping up with all of the new knowledge as it changes
Affiliations: husband, two children and three grandchildren
Origin: Epland joined the license center about 4 1/2 years ago after a 25-year career in banking.
Hero: Susan Wagner
Secret identity: supervisor
Base of operations: Freeborn County License Center, Albert Lea
Superpowers: more than 23 years of experience in the License Center
Weaknesses: major changes in procedures, laws and forms as mandated by the state
Affiliations: husband, two children and two grandsons
Origin: Wagner worked in human services, but she took some time off when her children were born. After her children were in school, her husband decided to start his own business and Wagner returned to work. She’s been at the license center since 1987.

Hero: Marilyn Sasser
Secret identity: office support specialist
Base of operations: Freeborn County License Center, Albert Lea
Superpowers: being flexible, patient and easygoing while dealing with different personality types within minutes of each other
Kryptonite: keeping up with state procedures regarding changes in information gathering and privacy rules
Affiliations: husband, Bob; son, Mark; daughter-in-law, Beth; and grandsons Will and Rob
Origin: Sasser grew up in Minnesota, and then she and Bob moved when he accepted a job transfer. They lived in Florida and Alabama for 23 years before returning to Minnesota. She began working at the license center 9 1/2 years ago.