AAA names Sanderson ‘Top Shop’ facility

Published 4:31 pm Saturday, February 14, 2009

Sanderson Auto Repair Inc. of Albert Lea has been named a 2008 Top Shop winner. Each year, AAA recognizes a small percentage of approved auto repair facilities for their business integrity, professional standards in automotive repair, outstanding customer service and community involvement.

In Minnesota, 38 approved auto repair shops have earned the Top Shop honor for 2008. The 11th annual Top Shop awards are given to those repair facilities that last year scored 98 percent or higher in ongoing customer satisfaction surveys. The evaluations are monitored and processed by AAA.  AAA also requires these facilities to demonstrate their highest level of commitment to their customers by having staff certified at an advanced level for a technician and in customer communication skills as an ASE service consultant.

Currently, 137 auto dealers and independent facilities in Minnesota participate in AAA’s approved auto repair program. To qualify, a repair facility must meet AAA’s strict criteria for technician certification and customer satisfaction.

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Although the program benefits all motorists by identifying superior auto repair shops, AAA members receive additional benefits from approved facilities including: a 12-month/12,000 mile warranty on repair work, Automotive Service Excellence certified technicians for each area of service, and binding arbitration in the event of a repair dispute with a AAA member.