Glitch causes bank customers to see billions in charges

Published 2:35 pm Saturday, November 28, 2015

HONOLULU — A technical glitch meant some First Hawaiian Bank customers logged on to their accounts to find that they appeared to be billions, or sometimes more than a trillion dollars in the red.

Bank officials said the glitch was visible to customers who logged on to their accounts during a 20-minute window Wednesday. They say no actual customer information or balances were affected by the issue.

Customers who logged in at that time saw outstanding balances of at least $710 billion.

Email newsletter signup

Kauai resident George White says when he saw the error all he could think was, “Well, my wife is going to kill me.”

First Hawaii Bank said in a statement that the issue was resolved quickly and that the bank apologized to customers who were inconvenienced.