Glitch causes bank customers to see billions in charges
Published 2:35 pm Saturday, November 28, 2015
HONOLULU — A technical glitch meant some First Hawaiian Bank customers logged on to their accounts to find that they appeared to be billions, or sometimes more than a trillion dollars in the red.
Bank officials said the glitch was visible to customers who logged on to their accounts during a 20-minute window Wednesday. They say no actual customer information or balances were affected by the issue.
Customers who logged in at that time saw outstanding balances of at least $710 billion.
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Kauai resident George White says when he saw the error all he could think was, “Well, my wife is going to kill me.”
First Hawaii Bank said in a statement that the issue was resolved quickly and that the bank apologized to customers who were inconvenienced.