Mayo Clinic Health System announces launch of new primary care on demand service

Published 2:36 pm Thursday, March 21, 2024

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Mayo Clinic Health System patients now have 24/7 365-days-a-year access to care through a new mobile app, Primary Care On Demand.

Using the mobile app, patients 18 and older can receive assessment and treatment for symptoms and conditions such as sore throat, rash, cough, aches and pains, upper respiratory infection, sinusitis and urinary tract infection, among others. Care for children and teens will be included in the future. The app is available to patients in Minnesota, Iowa and Wisconsin.

The new primary care on demand service through Mayo Clinic Health System allows access to a provider at any time of day. Provided

“This 24/7/365 access to care gives our patients peace of mind because they can be seen by a physician any time in the comfort of their own homes or wherever they may be,” said Dr. David Blair, medical director of Primary Care On Demand for Mayo Clinic Health System. “If you feel unwell on vacation, on a weekend when clinics are closed or at home in the middle of the night, you can rest assured that care is a few clicks away.”

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Here is how Primary Care On Demand works:

  • Patients log in to the app using their Mayo Clinic Health System Patient Portal username and password.
  • After answering a few questions, patients will receive a symptom evaluation at no cost.
  • Patients can register for a video visit and move on to connect with a Primary Care On Demand physician. Completed video visits with a physician are billed through insurance just like an office visit.
  • Patients will typically be seen in about 30 minutes, or they can choose a preferred time and the app will notify them when the physician is available.
  • The physician can send a prescription to a pharmacy, or order required lab tests.

“The on-demand physicians also have access to our patients’ complete medical history and can document the video visits for a seamless transition between in-clinic care with their primary care providers and on-demand care,” Blair said.

Visit the Mayo Clinic Health System YouTube channel for a preview of the Primary Care On Demand experience.

Patients with questions while using the app can call a support team member at 507-607-5858.